Heritage Hotel Zagreb Dubrovnik

Privacy Policy

1. Data Controller

Heritage Hotel Zagreb Dubrovnik
Šetalište Kralja Zvonimira 5, 20000 Dubrovnik, Croatia
Contact: sales@heritagehotelzagrebdubrovnik.com
Phone: +385 99 603 5927

2. Personal Data Collected

We may collect:

  • Name and surname.
  • Email and phone number.
  • Reservation and billing details.
  • Payment processing data (handled via Worldline).
  • IP address, device type, browser data.
  • Website usage and analytics data.
  • Guest preferences and special requests.

3. Purpose of Processing

Data is used for:

  • Processing reservations.
  • Managing guest stays.
  • Payment processing.
  • Customer support.
  • Legal obligations (guest registration in Croatia).
  • Website performance and analytics.
  • Marketing (only with consent).

4. Legal Basis

  • Contract performance.
  • Legal obligation.
  • Legitimate interest.
  • Consent (where applicable).

5. Data Sharing

We share data only when necessary with:

  • Worldline and Rentlio.
  • IT and booking system providers.
  • Legal/accounting advisors.
  • Government authorities when required by law.

We do not sell or rent personal data.

6. Data Retention

  • Booking and financial data: stored according to Croatian legal requirements.
  • Marketing data: until consent is withdrawn.
  • Data is kept only as long as necessary.

7. Your Rights (GDPR)

You have the right to:

  • Access your data.
  • Correct inaccurate data.
  • Request deletion (where legally possible).
  • Restrict processing.
  • Data portability.
  • Withdraw consent.
  • File a complaint with AZOP (Croatian Data Protection Agency).

Contact: sales@heritagehotelzagrebdubrovnik.com

8. Data Security

We use:

  • Secure servers.
  • Encryption (HTTPS).
  • Restricted access systems.

The Hotel does not store full credit card details.

9. International Transfers

If data is transferred outside the EU, appropriate GDPR safeguards are applied.

10. Cookies

We use cookies to improve website functionality and user experience.

Types of cookies:

  • Essential cookies (required for website operation).
  • Analytics cookies (website performance tracking).
  • Marketing cookies (only with consent).

Cookies may collect:

  • Website usage data.
  • Pages visited.
  • Device and browser information.
  • General analytics data.

Consent

Non-essential cookies are used only after user consent.

Managing cookies

Users can disable cookies via browser settings.

11. Communication Confidentiality

All communication between guests and the Hotel is treated as confidential and handled securely.

12. Payment Security

  • All payments are SSL encrypted.
  • Payments are processed via Worldline.
  • No full card data is stored on our servers.
  • Transactions follow industry security standards.

13. Policy Updates

We may update this Privacy Policy from time to time. The latest version is always available on our website.